FleetWrench / Charlotte-area roadside guide

Truck down? Start with the next safe move.

Use this quick list to get clear of danger, collect the right details, and make the next repair call count.

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For drivers, owner-operators, and fleet managers handling a disabled truck in the Charlotte area.

Safe first / clear handoff

01 / checklist

First 10 minutes

Make the scene safe before troubleshooting the truck.

Pull off the travel laneMove to a safe shoulder, lot, or pull-off if the truck can move; set the brake.

Make the truck visibleTurn on four-ways. Place triangles or warning devices only when it is safe to exit.

Assess hazards and damageLook for fire, smoke, leaks, hot parts, or tire and wheel damage; keep clear of danger.

02 / checklist

Gather info to call for help

Write down the details a provider needs on the first call.

Write down the exact locationRoad, direction, exit, mile marker, yard, or nearest landmark.

Record the VIN / PU numberHave the VIN, PU or unit number, year, make, and model ready if known.

Describe the symptomsNote warning lights, sounds, smells, what stopped working, and whether it can move.

03 / checklist

Next steps

Turn the notes into a clear request and keep the handoff moving.

Call a provider from the directoryAsk if they can reach this location and handle the repair or roadside need.

Give the same brief every timeShare location, truck ID, symptoms, access limits, and the safest callback number.

Request service through FleetWrenchUse the service request if you need help sending the details to a provider.

If there is immediate danger, call 911 first. FleetWrench helps with the next repair call; it does not replace roadside safety procedures.